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Complaint Management System (CMS)

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Introduction

Complaint Management System

Receive, Track, Manage, and Resolve Complaints Efficiently

Why It’s Important

  • Efficient Issue Tracking
  • Faster Resolution
  • Transparency & Accountability
  • Better Communication
  • Analytics and Reporting

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Our Trusted Partners

Problems

Problems Without CMS

Lack of record keeping

Complaints may get lost or forgotten due to poor documentation.

Lack of record keeping

Complaints may get lost or forgotten due to poor documentation.

Slow response time

Manual processes delay complaint resolution and frustrate users.

Slow response time

Manual processes delay complaint resolution and frustrate users.

No tracking or status updates

Complainants remain unaware of the progress or status of their issues.

No tracking or status updates

Complainants remain unaware of the progress or status of their issues.

No analytics or reporting

Difficult to analyze complaint trends or generate reports for improvement.

No analytics or reporting

Difficult to analyze complaint trends or generate reports for improvement.

Complaint Management System

Industries Using CMS

  • Education
  • Hospitality
  • E-Commerce
  • Salon & Wellness
  • Transportation

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HOW IT WORKS?

Complaint Submission

Review & Action

Status Update

Resolution & Feedback

Technology Architecture

  • Database: MongoDB
  • Back-end: NodeJS
  • Front-end: HTML, CSS, JS

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Why Choose Us

  • Scalable
  • Customizable
  • Fast and Secure

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Core Features

User Authentication

Complaint Submission

Status Tracking

Fast and Secure

Analytics and Reporting

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